Return & Refund Policy

RETURN, EXCHANGE, AND REFUND POLICY

Orders may be returned or exchanged up to 30 days from the date of purchase.

Please note that orders may take up to 72 hours to process and an additional 6 to 15 business days to deliver the product, unless your shipment is in the "Other" Category located on our Shipping Info page.

To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging.

There are certain situations where only a partial refund is granted (if applicable):

Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.  

Any item returned or exchanged more than 30 days after delivery.

 

EXCHANGES (IF APPLICABLE)

We will replace an item if it is defective, damaged, or not the right size.

If you wish to exchange it for the same item, please send us an email at: contact@yourcatneeds.com.

Shipping costs are to be paid by the customer for exchanges.

 

REFUNDS (IF APPLICABLE)

Once we receive and inspect the returned item, we will send you an email to confirm that we have received it.

We will also notify you of our decision regarding the approval or rejection of your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

 

DELAYED OR MISSING REFUNDS (IF APPLICABLE)

If you have not received your refund yet, please check your bank account again first.  Then contact your credit card company, as it may take some time for your refund to be officially posted.  Next, contact your bank. There is often a processing time required before a refund is posted.

If you have completed all of these steps and you still have not received your refund, please contact us at contact@yourcatneeds.com.

 

NON-REFUNDABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses. 

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

SHIPPING

To return a product, please contact us first via email at contact@yourcatneeds.com.

Shipping costs are only refundable in the case of a product exchange.  Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item of value over $100.00, you should consider using a trackable shipping service or purchasing shipping insurance to ensure the safe delivery of the products.